We started using CheckpointID during the 2020 pandemic. We had a prospect from out of state that was running an application to lease at our community. At the time, we had an employee that worked at both our community and a sister property. They recognized the name as one that had declined payments for applications, and that was potential for fraud. In comparing the information, the ID’s were slightly different, and had to be false ID’s (very well-made false driver’s licenses!). In Washington State there is an Eviction Moratorium that halts the eviction proceedings during the pandemic. We knew our company was potentially in a comprisable position. If we let in the wrong people, we would have a hard time getting them out! With an increase across the country in fraud, and after having a few close calls, we decided we needed a program that would help with our verifications. We implemented using Checkpoint ID at all Washington State properties. The system is easy to use, scans ID’s quickly and efficiently, and we haven’t had one prospect decline or question the process. This adds another level of professionalism and caring to our leasing flow. My leasing staff loves the remote verification as this helps significantly with verification of out of state prospects to ease the application process. They also love that it recalls the information to assist in completing the guest cards. CheckpointID has been an important leasing tool for our company. This has given us confidence in screening during the pandemic and will continue to do so after.

Checkpoint ID is a fabulous system that makes identifying fraudulent applications so much easier. We are in unprecedent times at the moment, where this extra measure of verifiability makes the leasing process  much  better. Just looking at an ID is no longer enough, it has been an amazing benefit to have the government identification truly verified. Thanks to checkpoint ID we have been able to stop fake applicants from applying which has in turn assisted in keeping our accounts current!  New applicants felt secure knowing that we verify their identify and the identify of every resident. My favorite feature is the online verification. Those who have decided to make our building their home without touring, can have their identity verified via a link that is text to their phone. I can not stop telling other managers at other communities about Checkpoint ID, it is truly amazing.  

I have been a fan of CheckpointID since the beginning. I consider myself their #1 fan. Why you might ask? In this business it comes down to the numbers. CheckpointID shows me the numbers. The numbers in reduced fraudulent applications. The numbers of reduced delinquency. Not to mention a reduced number of evictions. It's easy to use and has so many benefits for our onsite team members and our corporate team. For a number of years, I realized that today’s archaic ID policy does not work in today’s multifamily industry but CheckpointID had a solution to improve the ID Policy, improve the onsite teams safety tour, it protects our assets  and we love the enhanced marketing data and the affordability to use it, even for small communities. Contactless verification has been essential during this time and for the future of our industry and it safeguards our team and the residents. Owners LOVE that CheckpointID has reduced our bad debt!  I highly recommend this sleek and modern way of an ID policy that will protect our teams, residents and assets. Melissa Meyer, Director of Property Management, NMS Residential

CheckpointID has been a game changer for our onsite teams.  Covid presented many challenges with leasing but the addition of CheckpointID allowed us to pivot quickly and offer touchless and self-guided tours with greater confidence.  The leasing teams and customers find it easy to use.  The bonus is seeing the reporting showing the positive impact CheckpointID has with avoiding bad debt.  It’s truly a great partnership.

Overall, it's a great tool and we use it all the time - for move-in, vendors, lock-outs. It's an easier way to confirm who they are, based on their ID. It's an added bonus that their information doesn't get stored online and if it keeps us away from keeping it in the office, it's a win.  Aside from that, I love the data - it's interested to see where everyone is from! The numbers and the analytics and the graphs really help tie it all together.

I had a client implement CheckpointID about a year ago and we were so happy with the program that I brought it on at all of my sites. For a reasonable monthly price, we have a checks and balance system in place for our teams to help them feel more safe in their position, plus a touch free experience to handle ID’s which is critical during our current times. Training, customer service and the user experience is all exceptional and I would recommend this product to ALL properties who are touring prospects or checking out vendor keys.

CheckpointID has been great in assisting The Hills at East Cobb with a swift and easy way to verify identification. A simple 10 second scan on both prospects and even vendors and we are good to go! It's really reassuring knowing that the person touring our community is valid and has a much higher chance of qualifying. The same 10 seconds it takes to verify identification can be the same seconds that save you thousands in delinquency down the line which makes it very worthy of praise. The team at CheckpointID is very friendly, responsive, and offers plenty of help when using the system if we have any questions. We are very happy to continue working together to add that extra layer of security!

We’ve been using CheckpointID for several months now at Bishop Park and are enjoying it.  The app is quick & easy to access/load on our iPads, it scans the ID easily and having the ability to alert us right there on the spot if the ID is expired or with some other problem is convenient.  We have also logged in to our account and thought the scanning history has been able to confirm if the ID had been previously scanned or not, which is especially helpful if one resident isn’t present at move-in.

Wood pilot-tested CheckpointID at 4 sites in 2019 and it only took 30 days for us to realize that this data-centric software would pay for itself in spades. We immediately rolled another 20+ sites on to the program and continue to add sites every month. Since Wood is a lease up driven company, our business model requires a leasing velocity of 30+ leases per month. Having a partner like CheckpointID, allows us to mitigate fraud prior to a prospect even applying for an apartment and saves our associates valuable time during the leasing process. Once Covid hit, and we moved to self guided tours, the online verification process was crucial in keeping our day to day leasing operations flowing and our teams from skipping a beat. Jim Burke was fantastic to work with as we onboarded Wood, Jen in support and Donna in training seem like they never sleep, and our amazing Account Manager Kelly Ettorre is ALWAYS available whether for a full on training or introduction of a new feature, or a quick question from me or one of my Property Directors. They have become like family, one that has your back and keeps you safe! Wood is thrilled to have partnered with CheckpointID and we recommend them highly!

Trinity SF is not always the early adopter, but this technology literally will pay for itself with each avoided case of fraud.  We love to trust our customers, but in order to protect those in residence and to safeguard our employees, we must verify authentic ID.  This is a worthy investment.

Thank you again for [...] helping us save literally THOUSANDS of dollars on this applicant alone. Glad we have your partnership 🙂

If Checkpoint ID catches one false ID in a year, the entire program was worth it to mitigate the risk we would have taken. It is a fast and useful technology.  An unanticipated benefit is the confidence our team members feel when they scan an ID and know it is valid.  The weekly data-rich reports which include more demographics than I have ever had and now informs my target marketing spend. CheckpointID has been very helpful during this unprecedented time to help with online fraud applications. Our team is currently  utilizing the online verification enhancement for our online leasing applications that are sent "site unseen" CheckpointID is a game changer. 

With almost 4000 units in four states, CheckpointID is a great resource to empower our sites to protect our assets from the growing problem of rental fraud and during COVID19 it's great to know they have an online leasing tool to continue to protect our assets and onsite team.

Checkpoint ID has saved us Thousand's of Dollars in avoiding Fraudulent Applications.  Thank you.

We just started, lots of positive on site feedback. No cons quite yet.

Love it!!! Just rolled it out and all pros so far! Will pay for itself (potentially) in one fraud case.

Love it! It's easy to implement and results are immediate.

Golub and Company has a large portfolio within the City of Chicago.  Golub implemented Check Point ID on 9 of our properties within the City of Chicago, to add an additional layer to our application process.  Since implementation, our teams have average approximately 42 unverifiable IDs per month.  This service has been a crucial tool for our teams to identify fraud during the application process instead of when the applicants are living in our communities.

I think CheckpointID is a great new product.  We use this technology at both of my communities, it’s easy and convenient to use.  In a day and age where you hear of numerous scams daily, it gives my leasing team the extra peace of mind to tour the community confidently.